Shipping
We aim to deliver your order as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days.
During high demand periods, processing may take slightly longer.
Estimated Delivery Times
- Europe: 5–10 business days
- United States: 5–12 business days
- Rest of World: 7–15 business days
Please note that delivery times are estimates and may vary depending on location, customs, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout.
We may offer free shipping on orders over a certain amount, which will be clearly displayed on the site.
Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your package.
Returns
We want you to feel confident shopping with Tilbakelent.
If you’re not fully satisfied, we offer a simple return process.
Return Window
You may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
- Items must be unused and unworn
- Items must be in original condition
- Items must be returned in original packaging
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Used or worn items
- Gift cards
Return Process
To initiate a return, please contact us at:
Include:
- your order number
- the item(s) you wish to return
- reason for return (optional but helpful)
We will provide instructions on how to complete your return.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Refund processing time may take 5–10 business days depending on your bank or payment provider
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping costs are non-refundable
If the item is defective or incorrect, we will cover the return costs.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or product:
- Return your item
- Place a new order
This ensures faster processing and availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include photos and your order number, and we will resolve the issue as quickly as possible.
Contact
If you have any questions regarding shipping or returns, feel free to contact us:
Email: tilbakelent@gmail.com